Diagnosis and Repair Terms and Conditions

IMPORTANT TERMS AND CONDITIONS

Welcome to F5 Tech Services! We’re here to help you with your tech needs and aim to provide the best service possible. To ensure transparency and mutual understanding, here are some key terms we’d like you to know:

Important Information

• Hardware & Data Safety
  While we take great care during diagnostics and repairs, hardware issues can sometimes worsen or lead to data loss. This is rare, but it’s something to keep in mind.
• Device Formatting
  Restoring or formatting your device means all files and data (like documents, pictures, and software) will be permanently erased. Please ensure your data is backed up beforehand. If you’d like, we can help with data backups—just ask us about this service!
• Data Responsibility
  It’s important to back up your files before we begin work. We’re happy to guide you through the process or handle it for you. However, F5 Tech Services cannot be held responsible for any loss of data or disruption caused during or after the service.
• What We Need From You
  To ensure a smooth process, please provide any recovery/operating system disks, passwords, or software licenses required for the service.
• Warranty and Privacy
  If we buy out any defective hardware under an extended warranty, rest assured that we’ll recycle or dispose of it responsibly to protect your privacy.
• Refunds
  Service labour fees and purchased software are non-refundable. However, defective parts or softwares will be replaced with a working version of the same product.
• Ownership Confirmation
  By bringing your device to us, you confirm that you’re the owner or have the authority to decide its servicing.
• Authorization
  You authorize us to install or uninstall software and agree to any necessary end-user license agreements on your behalf as part of the service.

Limitation of Liability

We strive to deliver high-quality service but can’t guarantee protection from all risks. For this reason:

• F5 Tech Services is not liable for any damages (direct, indirect, or incidental) that may arise during or after the service. This includes but isn’t limited to loss of business, emotional distress, or hardware damage.
• We are not responsible for data loss resulting from our services.
• Our liability, if applicable, is limited to the price of the service provided.

We encourage you to take precautions when using our services, including backing up your data and protecting sensitive information.

Final Note

Thank you for trusting F5 Tech Services! Our team is here to support you and ensure your devices are in the best shape possible. If you have questions about these terms, please don’t hesitate to ask—we’re happy to help.